What to do after a car accident — in the order that protects your claim

The first hour after a crash decides most of what the insurer will later pay. Here is what to do, what to record, and what not to say, in order.

Updated September 13, 2026 Beginner

The first ten minutes

Stop the car where it is safe, switch on the hazard lights, and check whether anyone is hurt before you look at the damage. If someone is injured, call emergency services first; everything else can wait, and a delay in calling for help is the one thing you cannot repair later.

If the vehicles can move and the law where you are allows it, move them out of traffic. Take one wide photo of the scene before you do, from far enough back to show the road, the lane markings and both vehicles where they came to rest. That photo is the closest thing to a witness you will have.

What to record

Photograph every panel of every vehicle, including the ones that look undamaged, then the licence plates, the other driver’s licence and insurance card, and the road: skid marks, debris, traffic signs and signals, weather and lighting. Take a short video walking around both cars. Note the time and, if there were witnesses, ask for a name and a phone number before they leave.

What not to say

Keep to the facts you observed: where you were, which direction you were travelling, what you saw. Do not estimate speeds, do not apologise, and do not agree with the other driver’s version of events. None of this is about being unfriendly. Fault is decided from evidence by people who were not there, and a sentence said in shock has ended more claims than any missing photo.

Reporting the accident

Call the police if anyone is hurt, if a vehicle cannot be driven, or if the other driver is uninsured, uncooperative or leaves. Many jurisdictions require a report above a damage threshold in any case. Then notify your own insurer the same day, even when you believe the other driver is at fault: most policies require prompt notice, and the insurer’s own deadlines start from your report.

Rules in your jurisdiction

Deadlines, fault rules and minimum coverage differ by state and country. Pick yours to see the rules that apply to this topic.

Select a jurisdiction to see its rules.

Frequently asked questions

Should I admit it was my fault at the scene?

No. Exchange information, describe what happened factually to the police if they attend, and leave fault to the claim process. What you say at the scene tends to end up in the file, in someone else’s words, and it can be used against you even when the facts later show shared fault.

Do I have to call the police for a minor accident?

Rules differ by jurisdiction: many require a report above a damage threshold or whenever someone is hurt. When in doubt, call — a report is the one document both insurers will accept without argument.